What do people want?
Recognition. Praise.
Approval. Encouragement. Gratitude. Acceptance. Respect. Appreciation. Love. To
be heard. To be understood. To be taken seriously.
Give a person these
things, and they will do without food, they will do without possessions, they
will do without money.
Give a person these
things, and they will be yours forever. You will have their heart, their allegiance,
their trust, their loyalty, their love.
I once worked for an
employer who gave me massive and regular praise, support, public recognition.
An office to myself, all the resources I needed, and full licence to create
solutions for the company. It was heaven to start with; I achieved so much. For them I worked extra hours, got involved
in all aspects of the business, contributed to other people's projects, set up
efficient systems, invented ways of making money, saving money, providing a
better service to the customers.
Unfortunately, management
attitudes changed during the time I was there, and my last year there was
hell. They started ignoring me, which was painful enough, but
then stooped to criticising and insulting me. It was at that time in my life I
realised I didn't work just for a pay packet. I worked for job satisfaction,
for praise and appreciation, I value kind words and a friendly atmosphere more
than I value money.
Working just for money is
such a soul destroying activity.
That's why I say people
are easy. They are easy to work out, easy to deal with. Simply give them the
time, recognition, gratitude, respect and love they so desperately crave for
inside, and they'll do anything for you.
So, why don't we do this?
Knowing all this about our
fellow human beings,
Why do we still think that
paying our employees is enough?
Why do we shout at people
to make them do what we want?
Why do we punish children
for doing wrong, instead of praising them when they do something right?
Why do we criticise our
partner, to try and make them change?
Why do we put someone
down, in a vain attempt at improving them?
I would suggest that NONE
of these negative methods work, none will get the best out of our fellow human
beings. These evil methods only have the effect of alienating us from our fellow
employees, friends, family.
Tell an angry person they
are right, empathise with them, and the situation diffuses immediately.
Thank a disgruntled
cleaner on your way home at night, and you will make their day.
Say a kind word about
someone, stick up for them, and they will remember this in the future when you
have a problem.
Give your boss the credit
for your good ideas, and they will remember you when they are dishing out the
end-of-year bonuses.
Take the example of a
sales person. The customer doesn't want your product - if they did they would
order it on-line, at their leisure, in the comfort and silence of their own
home, and get it delivered to their door. No, what the customer wants is to be respected,
to feel important, valued, heard, consulted.
How do you get people to
do what you want? Give them what they want!
It's so simple.
This isn't manipulating -
this is Loving People!
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